{"id":7567,"date":"2019-12-15T00:00:00","date_gmt":"2019-12-15T03:00:00","guid":{"rendered":"https:\/\/chatecommerce.com\/https-ohchat-me-en-your-chabots-patience\/"},"modified":"2025-05-10T14:46:14","modified_gmt":"2025-05-10T14:46:14","slug":"your-chabots-patience","status":"publish","type":"post","link":"https:\/\/chatecommerce.com\/en\/your-chabots-patience\/","title":{"rendered":"Your chabot’s patience"},"content":{"rendered":"\n

Some clients require a very personalized and highly detailed assistance regarding their requirements as well as specific responses to their queries. Chatbots, in contrast with human beings, never lose their temper and are always well-disposed. However, it is necessary to plan the user experience and your bot programming in order to avoid failing.<\/strong><\/p>\n\n\n\n

Chatbots<\/a><\/strong> are being introduced in the digital strategy of companies belonging to several industries. One may say that they are one of the first steps used to introduce artificial intelligence and to maximize its performance, especially regarding customer service.<\/strong><\/p>\n\n\n\n

From service companies with their own online platform or banking bots which provide information about the foreign exchange market to trendy brands which introduced them in their ecommerce, chat robots are becoming popular.<\/p>\n\n\n\n

The fact is that chatbots not only have more productivity than any seller’s group (they can handle up to 30 potential clients at the same time, 365\/7\/24), but they also are always polite, willing to satisfy clients’ queries and requirements and one of the features that goes unnoticed is that: they never lose their patience! They are there to give more and more.<\/p>\n\n\n\n

The online conversational interaction via chatbot<\/strong><\/a> is a new and constantly developing technology. In order to avoid mistakes or malfunctioning of these conversations, planning and designing of user experience (UX) becomes imperative; that is to say, to implement a user centered design<\/a> methodology, from its own needs and not from those of the designers or the company.<\/p>\n\n\n\n

This is an iterative process which implies designing, making direct\ntrials, adjusting, redesigning and performing the whole process again\nuntil achieving the exact content for our chatbot.<\/p>\n\n\n\n

On the other side, we also need to plan ahead. And if chatbot is\nunable to answer a question?  This difficulty could result in a negative\nuser experience. Having an effective way out for these situations will\nmake the difference. That means that the bot could never say: “I don’t\nunderstand”\u009d, as it could generate a negative feeling towards our brand.<\/p>\n\n\n\n

A solution could be the derivation to the interaction with a real\nperson or to offer a selection of alternative choices in the screen as,\n“call us now”\u009d, “we’ll be back with your response in a few minutes”\u009d, or\n“we’ll be back in a few minutes”\u009d and to transfer the case. The options\nfor users not to find themselves lacking of understanding from the bot\nor any other friction during the process are the key for a positive and\neffective UX.<\/p>\n","protected":false},"excerpt":{"rendered":"

Some clients require a very personalized and highly detailed assistance regarding their requirements as well as specific responses to their queries. Chatbots, in contrast with human beings, never lose their temper and are always well-disposed. However, it is necessary to plan the user experience and your bot programming in order to avoid failing. Chatbots are […]<\/p>\n","protected":false},"author":14,"featured_media":7910,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-7567","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"acf":[],"yoast_head":"\nYour chabot's patience | Social Commerce - Sell through WhatsApp, social media and Chat<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/chatecommerce.com\/your-chabots-patience\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Your chabot's patience | Social Commerce - Sell through WhatsApp, social media and Chat\" \/>\n<meta property=\"og:description\" content=\"Some clients require a very personalized and highly detailed assistance regarding their requirements as well as specific responses to their queries. Chatbots, in contrast with human beings, never lose their temper and are always well-disposed. However, it is necessary to plan the user experience and your bot programming in order to avoid failing. Chatbots are […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/chatecommerce.com\/your-chabots-patience\/\" \/>\n<meta property=\"og:site_name\" content=\"Social Commerce - Sell through WhatsApp, social media and Chat\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Chatcenternetwork\" \/>\n<meta property=\"article:published_time\" content=\"2019-12-15T03:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-10T14:46:14+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/chatecommerce.com\/wp-content\/uploads\/2019\/04\/La-paciencia-de-tu-chatbot.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"gonzalo\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ChatCenterNet\" \/>\n<meta name=\"twitter:site\" content=\"@ChatCenterNet\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"gonzalo\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Your chabot's patience | Social Commerce - Sell through WhatsApp, social media and Chat","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/chatecommerce.com\/your-chabots-patience\/","og_locale":"en_US","og_type":"article","og_title":"Your chabot's patience | Social Commerce - Sell through WhatsApp, social media and Chat","og_description":"Some clients require a very personalized and highly detailed assistance regarding their requirements as well as specific responses to their queries. Chatbots, in contrast with human beings, never lose their temper and are always well-disposed. However, it is necessary to plan the user experience and your bot programming in order to avoid failing. Chatbots are […]","og_url":"https:\/\/chatecommerce.com\/your-chabots-patience\/","og_site_name":"Social Commerce - Sell through WhatsApp, social media and Chat","article_publisher":"https:\/\/www.facebook.com\/Chatcenternetwork","article_published_time":"2019-12-15T03:00:00+00:00","article_modified_time":"2025-05-10T14:46:14+00:00","og_image":[{"width":1920,"height":1080,"url":"https:\/\/chatecommerce.com\/wp-content\/uploads\/2019\/04\/La-paciencia-de-tu-chatbot.jpeg","type":"image\/jpeg"}],"author":"gonzalo","twitter_card":"summary_large_image","twitter_creator":"@ChatCenterNet","twitter_site":"@ChatCenterNet","twitter_misc":{"Written by":"gonzalo","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/chatecommerce.com\/your-chabots-patience\/#article","isPartOf":{"@id":"https:\/\/chatecommerce.com\/your-chabots-patience\/"},"author":{"name":"gonzalo","@id":"https:\/\/chatecommerce.com\/#\/schema\/person\/1d38a7d98c36919ab0dd677eac52a0ae"},"headline":"Your chabot’s patience","datePublished":"2019-12-15T03:00:00+00:00","dateModified":"2025-05-10T14:46:14+00:00","mainEntityOfPage":{"@id":"https:\/\/chatecommerce.com\/your-chabots-patience\/"},"wordCount":421,"publisher":{"@id":"https:\/\/chatecommerce.com\/#organization"},"image":{"@id":"https:\/\/chatecommerce.com\/your-chabots-patience\/#primaryimage"},"thumbnailUrl":"https:\/\/chatecommerce.com\/wp-content\/uploads\/2019\/04\/La-paciencia-de-tu-chatbot.jpeg","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/chatecommerce.com\/your-chabots-patience\/","url":"https:\/\/chatecommerce.com\/your-chabots-patience\/","name":"Your chabot's patience | Social Commerce - Sell through WhatsApp, social media and Chat","isPartOf":{"@id":"https:\/\/chatecommerce.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/chatecommerce.com\/your-chabots-patience\/#primaryimage"},"image":{"@id":"https:\/\/chatecommerce.com\/your-chabots-patience\/#primaryimage"},"thumbnailUrl":"https:\/\/chatecommerce.com\/wp-content\/uploads\/2019\/04\/La-paciencia-de-tu-chatbot.jpeg","datePublished":"2019-12-15T03:00:00+00:00","dateModified":"2025-05-10T14:46:14+00:00","breadcrumb":{"@id":"https:\/\/chatecommerce.com\/your-chabots-patience\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/chatecommerce.com\/your-chabots-patience\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/chatecommerce.com\/your-chabots-patience\/#primaryimage","url":"https:\/\/chatecommerce.com\/wp-content\/uploads\/2019\/04\/La-paciencia-de-tu-chatbot.jpeg","contentUrl":"https:\/\/chatecommerce.com\/wp-content\/uploads\/2019\/04\/La-paciencia-de-tu-chatbot.jpeg","width":1920,"height":1080},{"@type":"BreadcrumbList","@id":"https:\/\/chatecommerce.com\/your-chabots-patience\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/chatecommerce.com\/"},{"@type":"ListItem","position":2,"name":"Uncategorized","item":"https:\/\/chatecommerce.com\/category\/uncategorized\/"},{"@type":"ListItem","position":3,"name":"Your chabot’s patience"}]},{"@type":"WebSite","@id":"https:\/\/chatecommerce.com\/#website","url":"https:\/\/chatecommerce.com\/","name":"Chat Center","description":"","publisher":{"@id":"https:\/\/chatecommerce.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/chatecommerce.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/chatecommerce.com\/#organization","name":"Chat Center","url":"https:\/\/chatecommerce.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/chatecommerce.com\/#\/schema\/logo\/image\/","url":"https:\/\/chatecommerce.com\/wp-content\/uploads\/2025\/04\/Logo-CNN.svg","contentUrl":"https:\/\/chatecommerce.com\/wp-content\/uploads\/2025\/04\/Logo-CNN.svg","width":1,"height":1,"caption":"Chat Center"},"image":{"@id":"https:\/\/chatecommerce.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/Chatcenternetwork","https:\/\/x.com\/ChatCenterNet","https:\/\/www.instagram.com\/chatcenternet\/","https:\/\/www.youtube.com\/channel\/UCpDgz93UjLc7znUB2GiQ6dQ","https:\/\/www.linkedin.com\/company\/chatcenter"]},{"@type":"Person","@id":"https:\/\/chatecommerce.com\/#\/schema\/person\/1d38a7d98c36919ab0dd677eac52a0ae","name":"gonzalo","description":"CEO de ChateCommerce y Founder de ChatCenter Group","sameAs":["https:\/\/www.linkedin.com\/in\/gonzalobaez\/?locale=es"],"url":"https:\/\/chatecommerce.com\/en\/author\/gonzalo\/"}]}},"jetpack_featured_media_url":"https:\/\/chatecommerce.com\/wp-content\/uploads\/2019\/04\/La-paciencia-de-tu-chatbot.jpeg","_links":{"self":[{"href":"https:\/\/chatecommerce.com\/en\/wp-json\/wp\/v2\/posts\/7567","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chatecommerce.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/chatecommerce.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/chatecommerce.com\/en\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/chatecommerce.com\/en\/wp-json\/wp\/v2\/comments?post=7567"}],"version-history":[{"count":1,"href":"https:\/\/chatecommerce.com\/en\/wp-json\/wp\/v2\/posts\/7567\/revisions"}],"predecessor-version":[{"id":19777,"href":"https:\/\/chatecommerce.com\/en\/wp-json\/wp\/v2\/posts\/7567\/revisions\/19777"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/chatecommerce.com\/en\/wp-json\/wp\/v2\/media\/7910"}],"wp:attachment":[{"href":"https:\/\/chatecommerce.com\/en\/wp-json\/wp\/v2\/media?parent=7567"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/chatecommerce.com\/en\/wp-json\/wp\/v2\/categories?post=7567"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/chatecommerce.com\/en\/wp-json\/wp\/v2\/tags?post=7567"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}