{"id":7572,"date":"2019-10-01T00:00:00","date_gmt":"2019-10-01T03:00:00","guid":{"rendered":"https:\/\/chatecommerce.com\/https-ohchat-me-en-chatbots-or-human-beings-for-sales-choice-is-not-an-option\/"},"modified":"2025-05-10T14:46:15","modified_gmt":"2025-05-10T14:46:15","slug":"chatbots-or-human-beings-for-sales-choice-is-not-an-option","status":"publish","type":"post","link":"https:\/\/chatecommerce.com\/en\/chatbots-or-human-beings-for-sales-choice-is-not-an-option\/","title":{"rendered":"Chatbots or human beings for sales? choice is not an option."},"content":{"rendered":"\n<p> <em><strong>If you think that artificial intelligence will replace vendors in the short term, this is not a real fact. It is still necessary that both work at the same time. Let us tell you why in this note.<\/strong><\/em><\/p>\n\n\n\n<p> If you sell a simple or cheap product, a client may possibly tolerate a chatbot interaction, as long as the conversation is fast and fluent and requires a low cognitive function. But regarding complex goods and services, <a href=\"https:\/\/chatecommerce.com\/\">modern chatbots<\/a> do not get to match human vendors&#8217; abilities.<\/p>\n\n\n\n<p>As well as virtual agents,<strong> chatbots are chosen when users decide to waive human interaction in order to self-supply a specific need and benefit from it.<\/strong>&nbsp;\nFor example, they would prefer a virtual agent rather than getting in a\nline in an airport. Or in a supermarket, they would stop at a <em>selfcheck<\/em>\nmachine, provided that the amount of the purchased products is a small\none.&nbsp; However, he\/she would prefer a human cashier if his\/her cart is\nfull to avoid errors.<\/p>\n\n\n\n<p>Our conclusion would be that <strong>when facing situations in which self-service automation, as chatbots, is practical, fast and easy, the customer will go for them<\/strong>. On the other hand, complexity calls for the need of interacting with real people.<\/p>\n\n\n\n<p>Born in the era of artificial intelligence, at present <strong>the chatbot application responds to the search of how to use technology to make that human beings may be even better and more competitive in their performance<\/strong>; better than computers, instead of replacing them.<\/p>\n\n\n\n<p> Anyway, it is a real fact that although clients still highly appreciate interaction with vendors, it is increasingly harder to tolerate the waiting when seeking assistance. Clients are hungry of time and navigating in a very competitive market. <strong>Are you going to risk your client going to the competence because he\/she did not get an answer in due time?<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you think that artificial intelligence will replace vendors in the short term, this is not a real fact. It is still necessary that both work at the same time. Let us tell you why in this note. If you sell a simple or cheap product, a client may possibly tolerate a chatbot interaction, as [&hellip;]<\/p>\n","protected":false},"author":14,"featured_media":7929,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-7572","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Chatbots or human beings for sales? choice is not an option. | Social Commerce - Sell through WhatsApp, social media and Chat<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/chatecommerce.com\/chatbots-or-human-beings-for-sales-choice-is-not-an-option\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Chatbots or human beings for sales? choice is not an option. | Social Commerce - Sell through WhatsApp, social media and Chat\" \/>\n<meta property=\"og:description\" content=\"If you think that artificial intelligence will replace vendors in the short term, this is not a real fact. It is still necessary that both work at the same time. Let us tell you why in this note. If you sell a simple or cheap product, a client may possibly tolerate a chatbot interaction, as [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/chatecommerce.com\/chatbots-or-human-beings-for-sales-choice-is-not-an-option\/\" \/>\n<meta property=\"og:site_name\" content=\"Social Commerce - Sell through WhatsApp, social media and Chat\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Chatcenternetwork\" \/>\n<meta property=\"article:published_time\" content=\"2019-10-01T03:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-10T14:46:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/chatecommerce.com\/wp-content\/uploads\/2019\/01\/Chatbots-o-humanos-para-las-ventas.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"gonzalo\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ChatCenterNet\" \/>\n<meta name=\"twitter:site\" content=\"@ChatCenterNet\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"gonzalo\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Chatbots or human beings for sales? choice is not an option. | Social Commerce - Sell through WhatsApp, social media and Chat","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/chatecommerce.com\/chatbots-or-human-beings-for-sales-choice-is-not-an-option\/","og_locale":"en_US","og_type":"article","og_title":"Chatbots or human beings for sales? choice is not an option. | Social Commerce - Sell through WhatsApp, social media and Chat","og_description":"If you think that artificial intelligence will replace vendors in the short term, this is not a real fact. It is still necessary that both work at the same time. Let us tell you why in this note. If you sell a simple or cheap product, a client may possibly tolerate a chatbot interaction, as [&hellip;]","og_url":"https:\/\/chatecommerce.com\/chatbots-or-human-beings-for-sales-choice-is-not-an-option\/","og_site_name":"Social Commerce - Sell through WhatsApp, social media and Chat","article_publisher":"https:\/\/www.facebook.com\/Chatcenternetwork","article_published_time":"2019-10-01T03:00:00+00:00","article_modified_time":"2025-05-10T14:46:15+00:00","og_image":[{"width":1920,"height":1080,"url":"https:\/\/chatecommerce.com\/wp-content\/uploads\/2019\/01\/Chatbots-o-humanos-para-las-ventas.jpeg","type":"image\/jpeg"}],"author":"gonzalo","twitter_card":"summary_large_image","twitter_creator":"@ChatCenterNet","twitter_site":"@ChatCenterNet","twitter_misc":{"Written by":"gonzalo","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/chatecommerce.com\/chatbots-or-human-beings-for-sales-choice-is-not-an-option\/#article","isPartOf":{"@id":"https:\/\/chatecommerce.com\/chatbots-or-human-beings-for-sales-choice-is-not-an-option\/"},"author":{"name":"gonzalo","@id":"https:\/\/chatecommerce.com\/#\/schema\/person\/1d38a7d98c36919ab0dd677eac52a0ae"},"headline":"Chatbots or human beings for sales? 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choice is not an option."}]},{"@type":"WebSite","@id":"https:\/\/chatecommerce.com\/#website","url":"https:\/\/chatecommerce.com\/","name":"Chat Center","description":"","publisher":{"@id":"https:\/\/chatecommerce.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/chatecommerce.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/chatecommerce.com\/#organization","name":"Chat Center","url":"https:\/\/chatecommerce.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/chatecommerce.com\/#\/schema\/logo\/image\/","url":"https:\/\/chatecommerce.com\/wp-content\/uploads\/2025\/04\/Logo-CNN.svg","contentUrl":"https:\/\/chatecommerce.com\/wp-content\/uploads\/2025\/04\/Logo-CNN.svg","width":1,"height":1,"caption":"Chat Center"},"image":{"@id":"https:\/\/chatecommerce.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/Chatcenternetwork","https:\/\/x.com\/ChatCenterNet","https:\/\/www.instagram.com\/chatcenternet\/","https:\/\/www.youtube.com\/channel\/UCpDgz93UjLc7znUB2GiQ6dQ","https:\/\/www.linkedin.com\/company\/chatcenter"]},{"@type":"Person","@id":"https:\/\/chatecommerce.com\/#\/schema\/person\/1d38a7d98c36919ab0dd677eac52a0ae","name":"gonzalo","description":"CEO de ChateCommerce y Founder de ChatCenter Group","sameAs":["https:\/\/www.linkedin.com\/in\/gonzalobaez\/?locale=es"],"url":"https:\/\/chatecommerce.com\/en\/author\/gonzalo\/"}]}},"jetpack_featured_media_url":"https:\/\/chatecommerce.com\/wp-content\/uploads\/2019\/01\/Chatbots-o-humanos-para-las-ventas.jpeg","_links":{"self":[{"href":"https:\/\/chatecommerce.com\/en\/wp-json\/wp\/v2\/posts\/7572","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chatecommerce.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/chatecommerce.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/chatecommerce.com\/en\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/chatecommerce.com\/en\/wp-json\/wp\/v2\/comments?post=7572"}],"version-history":[{"count":1,"href":"https:\/\/chatecommerce.com\/en\/wp-json\/wp\/v2\/posts\/7572\/revisions"}],"predecessor-version":[{"id":19782,"href":"https:\/\/chatecommerce.com\/en\/wp-json\/wp\/v2\/posts\/7572\/revisions\/19782"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/chatecommerce.com\/en\/wp-json\/wp\/v2\/media\/7929"}],"wp:attachment":[{"href":"https:\/\/chatecommerce.com\/en\/wp-json\/wp\/v2\/media?parent=7572"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/chatecommerce.com\/en\/wp-json\/wp\/v2\/categories?post=7572"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/chatecommerce.com\/en\/wp-json\/wp\/v2\/tags?post=7572"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}