How many customers did you lose this week because no one responded in time? You don’t know exactly. But if your CoreCommerce store doesn’t have an active support channel, the answer is: more than you think.
Live chat is one of the most direct ways to fix that. And on CoreCommerce, there are several options worth knowing before you pick one.
What Is CoreCommerce?
CoreCommerce is a SaaS eCommerce platform founded in 2001, primarily serving the North American market. It lets you build and manage a complete online store with an integrated shopping cart, marketing tools, CRM, inventory management, shipping, and payments — all from a single dashboard.
One of its standout features is zero transaction fees. It also supports multiple languages, including Spanish and Portuguese, making it a solid option for small and mid-sized businesses looking for an all-in-one platform without custom development.
Best Live Chat Options for CoreCommerce
CoreCommerce doesn’t include a native chat, but it allows you to integrate virtually any chat solution via HTML code. The most widely used options are:
Tidio combines live chat with basic bots and has a simple interface. The free plan covers early-stage needs, though costs scale with volume.
LiveChat is a more robust option with strong CRM integrations and detailed reporting. Its per-agent pricing can be high for smaller stores.
Olark is a lightweight alternative, easy to install, with basic live chat features. A good fit for lean teams that want something simple and functional without a steep learning curve.
LiveAgent bundles live chat with an integrated ticketing system. Useful if you want to manage multi-channel support from a single place.
All of these tools share one structural limitation: the chat lives inside your website. The moment a visitor closes the tab, the conversation ends.
How to Install a Live Chat on CoreCommerce: Step by Step
The process is similar across most tools and doesn’t require advanced technical skills:
- Create your account with your chosen chat tool and get the widget code
- Log in to your CoreCommerce admin panel
- Go to Design > Advanced Options > Edit HTML/CSS
- Open the footer.html file
- Paste the widget code just before the closing </body> tag
- Click Publish to save your changes
- Reload your store and verify the widget appears correctly
The whole process takes under 10 minutes. If the widget doesn’t show up, the issue is usually cache or a conflict with another active script on the site.
Live Chat vs. WhatsApp: Which One Converts More in eCommerce?
This is the question that actually matters for your bottom line.
Web chat works while the customer is on your site. Useful, but limited: if they leave before buying, you’ve lost the contact entirely.
WhatsApp is different. It’s the channel your customers already use every day. When your store connects via WhatsApp Business API, you can:
- Answer product questions automatically, 24/7, with conversational AI
- Send abandoned cart reminders directly to the customer’s phone
- Pick up conversations days later without waiting for them to return to your site
- Close sales in the channel with the highest open rate in the market: 98%
ChateCommerce connects WhatsApp with your store to automate that entire flow, from the first message to the completed purchase. No agents required around the clock. No lost customers because no one was available.ChateCommerce is fully in English.
Start converting on WhatsApp today.